Terms of service

This is a translation for convenience. In case of difference, the French version prevails.

1. The service

Ship MTC carries goods between the addresses given by the customer, in the agreed order, within Greater Montréal. Ship MTC sends the customer a written quote; the price in it becomes firm once the customer accepts it.

2. Price and payment

The price includes the vehicle base rate, the distance, the driving time, extra stops and the options chosen, plus GST and QST. Waiting fees beyond 15 minutes per stop are added. Payment is made by card online, on delivery, or by monthly invoice for approved business accounts.

3. Cancellation

Free until a driver is assigned.

4. Prohibited goods

Hazardous or flammable materials, weapons and ammunition, illegal drugs, live animals, cash, and any goods whose transport is prohibited by law. Ship MTC may refuse a shipment that is poorly packed or does not match its description.

5. Liability and insurance

Goods are covered up to $500 per delivery at no cost. Higher coverage is obtained by declaring the value when booking (1% of the value above $500). Ship MTC is not responsible for damage caused by inadequate packing, nor for indirect losses. Any claim must be made in writing within 7 days of delivery.

6. Proof of delivery

The photo, signature or name collected by the driver are proof of delivery.

7. Access and safety

The customer makes sure the premises are accessible and that someone is present. The driver may refuse a dangerous manoeuvre.

8. Governing law

These terms are governed by the laws of Québec. The courts of the district of Montréal have jurisdiction.