Privacy policy
In effect November 1, 2026. Written for Québec's Act respecting the protection of personal information in the private sector, as amended by Law 25.
This is a translation for convenience. In case of difference, the French version prevails.
Ship MTC inc. (“Ship MTC”, “we”) collects only the information needed to carry out your deliveries and keep you informed. This policy explains what we collect, why, who we share it with and how to exercise your rights.
Information collected
- Booking: name, company, phone, email, pickup and delivery addresses, name and phone of the people on site, description of the goods.
- Proof of delivery: photo of the delivered goods, signature and name of the person receiving them, time and GPS position of the delivery.
- Account: email and password (stored encrypted, never readable).
- Drivers: the phone's GPS position, only while they are “on duty” in the driver app, and the kilometres of each trip for their pay.
- Applications: contact details, vehicle, experience and availability.
Why we use it
To calculate the price, carry out and track the delivery, send you tracking notices, issue your receipts, process payment, answer your questions and meet our legal and tax obligations. We sell no information and do no targeted advertising.
Who we share it with
With the assigned driver (addresses, names and phone numbers of the people on site), and with our technical providers, only for the task that concerns them: website hosting, email (Resend) and text messages (Twilio), card payment (Stripe), maps and addresses (OpenStreetMap, Photon search by Komoot). Some of these providers process data outside Québec; we have assessed that their protection is adequate.
Cookies
The site uses a single cookie, needed to keep your session open. Your language choice is remembered in your browser. No advertising or audience-measurement cookies.
Retention
Delivery records and receipts are kept for 6 years (tax obligations). For drivers, only the last known position is kept; it is replaced at every update. Applications not retained are destroyed after 12 months.
Your rights
You can ask to access your information, correct it, delete it where the law allows, or withdraw your consent. Write to the person in charge below; we answer within 30 days. You can also file a complaint with the Commission d'accès à l'information du Québec.
Person in charge of the protection of personal information
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Privacy incidents
We keep a register of incidents. If an incident presents a risk of serious harm, we notify the people affected and the Commission d'accès à l'information.