Frequently asked questions
Can't find your answer? Write to us.
Booking
Can I search for a business instead of an address?
Yes. Type the name of the place, for example “Pharmaprix Beaubien”, “CHUM” or “Montréal airport”, and pick it from the suggestions.
How many stops can I add?
Up to 20 stops per trip, pickups and deliveries combined. The “Optimize the route” button reorders the stops to cut the distance.
How is the price calculated?
A base rate depending on the vehicle, plus the real road distance, the driving time (including traffic at that time of day) and each stop beyond two. Options are added. Our team reviews every request and sends you a firm price, GST and QST included, in under 2 hours.
Can I book for later?
Yes, choose “Schedule” and the pickup time. Same-day service must be ordered before 1 p.m.
Can you deliver every week at the same time?
Yes. Choose “Recurring” at the route step, then the days and time (for example Tuesdays and Thursdays at 6 p.m.). We confirm the schedule with you, then each delivery is created automatically, at the price set in your quote. No commitment: pause or stop anytime from your account.
Do you deliver for events at an exact time?
Yes. Choose “Schedule”, enter the arrival time you want and the “Exact arrival time” option. The driver leaves with enough margin to arrive within 15 minutes.
Can you keep food cold or hot?
Yes, with the “Kept cold or hot” option: coolers, ice packs and insulated bags suited to the quantity.
Do you come back for the equipment after the event?
Yes. Add “Equipment pickup”: we come back at the agreed time to collect trays, chafing dishes and containers, and bring them back.
Which vehicle should I choose?
We suggest one based on the weight. Car up to 100 kg, cargo van up to 800 kg, box truck up to 2 tonnes, 26 ft truck with liftgate for pallets.
During the delivery
How do I track my driver?
You get a link by text and email. The map shows their position live and the estimated arrival time.
What if nobody is there?
The driver waits 15 minutes at no cost, then calls you. If the stop can't be completed, we contact you to reschedule.
Are there waiting fees?
The first 15 minutes at each stop are included. After that, a fee per 15-minute block applies.
After the delivery
How do I know it's delivered?
You get a text, and the tracking page shows the photo, the signature and the name of the person who received it.
Where do I find my receipt?
On the tracking page and in your account. It can be printed and saved as a PDF.
Are my goods insured?
Yes, up to $500 at no cost. Declare a higher value when booking to insure the full amount.
Payment and cancellation
Which payment methods do you accept?
Credit card online, payment on delivery, and monthly invoicing for business accounts.
Can I cancel?
Free of charge until a driver is assigned, from your account. After that, 50% of the base rate applies.
Do you have rates for regular deliveries?
Yes. For pharmacies, florists and shops that deliver every day, we offer routes priced per stop. Write to us from the Business page.
What don't you carry?
Hazardous materials, weapons, drugs, live animals, cash and undeclared valuables. See the terms of service.